Return & refund

Return Policy 

  1. If you are not happy with our products or product is faulty,  you can return the received products within 14 days from the date of receipt. 
  2. Returned products must be unopened and unused as the original condition when you received it. 
  3. Customer must inform us by email for the return of products you received with receipt including the information - Reason of return (faulty item/ Changed mind/ Incorrect product delivery) , Name of the product, Quantity of the returning product
  4. Any related cost caused by returning the products including shipping fee is responsible for customer unless the case of faulty products or incorrect product delivery. 
  5. In case the product you received is faulty, company is responsible for shipping cost. 


Refund Policy

  1. Refund will be made within 14 days of receipt of your cancellation. However, if we have not received the refunded items or evidence that customer has returned them, it can cause the delay of refund. 
  2. Refund amount will include total amount including any shipping cost customer paid for purchased products.  
  3. Only card payment refund is available if original payment was made by credit/debit card. 

* Exclusion of return/refund policy

  1. In case the purchased product is missing or damaged due to customer's fault
  2. In case the purchased product is already used or opened
  3. In case the return of the purchased products is not clearly informed to us upon the method Return policy clause 3 within 14 days of receipt. 

* Delivery fee

  • Exchange the product: 4 euros
  • Return the product: 2 euros
  • Faulty products/ Incorrect product delivery: free